Skip to content
QwryAI
SupportDashboard
Documentation

Explore the documentation

Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

Tab to browse results Esc to close
Pages

Workspace Management

Settings

Edit your workspace identity and conversation media preferences.

View as MarkdownDocumentation index

Open workspace settings

Open Settings for the selected workspace and choose General. Workspace settings apply to the team; the Settings link inside an agent configures that individual agent.

Workspace identity

FieldPurpose
Workspace NameThe name displayed to your team.
Workspace URLThe workspace URL slug.
DescriptionA short description of the workspace.
  1. Select the workspace you want to update.
  2. Edit its name, URL, or description.
  3. Choose Save Changes and wait for confirmation. Reset discards unsaved edits.

Preferences

ControlPurpose
Public WorkspaceAllow others to discover the workspace.
AI Media ProcessingLet AI analyze enabled images and transcribe enabled voice messages before replying.

AI Media Processing is in Conversation Media. Review which attachments and voice features are enabled on each customer channel. Choose Save Preferences to apply preference changes or Reset to discard them.