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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Help Desk

Ticket Assignment

Route tickets to the right teammate or queue.

View as MarkdownDocumentation index

Assign ownership

Use the assignment controls in a conversation or ticket to choose the teammate responsible for the next response. Agent availability also affects automatic human-support routing.

Manual assignment

  1. Open the conversation or ticket.
  2. Open its assignee control.
  3. Search for an agent and choose the responsible teammate.
  4. Confirm the selected assignee before leaving the request.

Automatic routing

When a conversation escalates, QwryAI routes it to an available teammate. Configure Escalate to Human to decide when the AI hands off, and keep each teammate's availability up to date.

Escalate to Human

Availability

Check the teammate’s availability from the account and assignment controls before promising a live response. A configured escalation action does not by itself guarantee that a human is available. The current application does not expose the separate Balanced/Round Robin scheduling page described in some other help desks.