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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Help Desk

Filters

Use filters to narrow the support inbox to the conversations that need attention.

View as MarkdownDocumentation index

Find tickets

Ticket filtering is available from the funnel button labeled Filter tickets beside the ticket search box.

Available filters

StatusUse
OpenA ticket needs attention.
In progressA teammate is working on the request.
Waiting on customerYour team needs a reply or information from the customer.
ResolvedThe request has been addressed.
ClosedThe ticket is no longer active.

All removes the status restriction. The menu shows a count beside each status. Search tickets narrows the visible results further.

Combine search and status

  1. Open Tickets for the correct agent.
  2. Choose the status you need from Filter tickets.
  3. Enter your search text in Search tickets.
  4. Clear the search and choose All to return to the complete queue.

Filter scope

The current ticket menu is a status filter. It does not expose Chatbase’s general-purpose condition builder, saved views, or date/operator rule editor.