Actions
Custom Button
Add buttons that guide customers to a link, workflow, or predefined next step.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available QwryAI pages before exploring further.
Add buttons that guide customers to a link, workflow, or predefined next step.
Configuration
Setup checklist
- Button label
- Target URL or action
- Where the button should appear
- Fallback text if the link cannot be opened
Button behavior
- Write a short button label.
- Use a full destination URL.
- Explain when the button should appear.
- Test the button on desktop and mobile.
- Confirm the fallback message if the destination cannot open.
| Area | Check before launch |
|---|---|
| Trigger | The chatbot knows when this action should and should not run. |
| Data | Only required customer fields are sent to the action or external system. |
| Success state | The customer sees a clear confirmation after the action completes. |
| Fallback | The chatbot has a safe reply when the action fails or cannot run. |
Production check
After the action works in a test conversation, review the customer-facing text, fallback behavior, and any data sent to external systems.
Validation
- Open the selected chatbot.
- Enable or connect the action.
- Configure the required fields.
- Trigger the action in Playground.
- Confirm the result in the connected tool or help desk.
- Review the customer-facing message before launch.