Analytics & Monitoring
Analytics
Understand chatbot performance, customer activity, and support trends.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available QwryAI pages before exploring further.
Analytics gives you a practical view of how the chatbot is performing. Use it to understand traffic, answer quality, customer feedback, lead activity, escalations, and support workload.
- Watch for sudden changes after website or source updates.
- Pair analytics with conversations and knowledge gaps before changing sources.
What to Monitor
| Metric area | What it tells you |
|---|---|
| Conversation volume | How much customer traffic the chatbot is handling. |
| Feedback | Where customers liked, disliked, or corrected answers. |
| Escalations | How often customers need a human agent. |
| Lead activity | Whether forms and connected workflows are generating useful follow-up. |
| Usage | Whether credits, limits, or billing can handle expected demand. |
- Conversation volume
- Customer feedback
- Response quality
- Knowledge gaps
- Lead activity
- Escalations
- Ticket activity
- Usage and limits
Review Performance
- Open the workspace.
- Select the chatbot.
- Open Analytics.
- Choose the period you want to review.
- Look for weak or changing metrics.
- Open related conversations or knowledge gaps.
- Update data sources, prompt rules, or support workflows.
- Look for repeated weak areas.
- Review knowledge gaps before editing prompt behavior.
Recommended Review Cycle
- Daily: review active conversations and escalations.
- Weekly: review knowledge gaps and customer feedback.
- Monthly: review usage, conversion, and support trends.