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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Integrations

Slack

Answer questions in Slack channels and use Backstage from a direct message.

View as MarkdownDocumentation index

QwryAI for Slack

The QwryAI app brings your agent into Slack. Mention @QwryAI in a channel and the agent replies in the thread, using the same knowledge and instructions it uses on your other channels. The agent can also post messages to your channels through a Slack Action, and team members who manage the agent can message the app directly to use Backstage.

You need a QwryAI account with an agent, and permission to install apps in your Slack workspace.

Install the app

  1. In QwryAI, select the agent and open Channels.
  2. Find Slack and click Setup.
  3. Choose your Slack workspace and click Allow.
  4. Back in QwryAI, confirm that the Slack card now shows Manage.
  5. In Slack, invite @QwryAI to a channel, mention it with a question and check the reply in the thread.

Use the agent in channels

The agent answers when it is mentioned. Each Slack thread is one conversation and appears in your QwryAI Inbox. Channel messages that do not mention the app are not stored.

Open Manage on the Slack card in Channels to choose whether the agent ignores messages from other bots, or to disconnect the workspace.

Send messages from an Action

Add a Slack Action under Actions so the agent can post a message to a channel you choose during a conversation, for example to alert your team about a customer request. The app joins public channels by itself. Invite @QwryAI to a private channel before using it there.

Use Backstage in a direct message

Backstage is QwryAI's assistant for the people who run the agent. In Slack you can ask it about conversations, channels and other agent data, and get a link to the full answer on the web.

  1. In QwryAI, open Backstage and click Controllers.
  2. Click Connect Slack and copy the link message with its one-time code.
  3. Click Open in Slack and send the message to the QwryAI app.
  4. Send your question as a direct message. Each thread is its own Backstage chat.

Your QwryAI workspace permissions apply to every request. When a request would change the agent, the app lists exactly what would change and applies it only after you reply approve. Reply reject to discard it.

Disconnect or uninstall

Disconnect Slack from its Manage page in Channels, or uninstall the app from your Slack workspace. Either one deletes the stored Slack token and the connection. See the privacy policy for the data the app keeps.

Troubleshooting

If the agent does not reply, make sure @QwryAI is in the channel and that you mentioned it. If the link code has expired, click Connect Slack again for a new one. For other problems, email support@qwryai.com.

Channel settings