Analytics & Monitoring
Knowledge Gaps
Find questions your chatbot could not answer confidently or correctly.
Turn unanswered questions into knowledge
Knowledge gaps groups questions that need better source material. Review the evidence before writing an answer so the correction addresses the actual customer request.
Find a gap
| Control | Options |
|---|---|
| Status | All, Pending, In Progress, Resolved |
| Priority | All Priorities, Critical, High, Medium, Low |
| Sort | Most Recent or Priority |
| Search | Find a question in the queue. |
Review and improve
- Select a question from the queue.
- Read the evidence and related conversation context.
- Review or edit its category and priority.
- Draft the answer or generate a suggestion in the editor.
- Check every factual statement against your real product information before saving the supported update.
- Ask the question again in Playground and verify that the response uses the correction.
Avoid invented fixes
Do not resolve a gap by inventing a policy, price, release date, or account-specific fact. Add an explicit limit or escalation route when the answer needs a teammate or an authenticated action.