Dashboard

Analytics & Monitoring

Knowledge Gaps

Find questions your chatbot could not answer confidently or correctly.

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available QwryAI pages before exploring further.

Knowledge Gaps shows the places where customers asked for information the chatbot could not provide well. Use this page to decide which source content, policy details, or prompt rules need attention.

QwryAI knowledge gaps overview
Review weak or unanswered questions as content priorities.
  • Repeated gaps usually mean missing source content.
  • Use customer wording when adding new FAQ or policy text.

Review Knowledge Gaps

  1. Open the workspace.
  2. Select the chatbot.
  3. Open Knowledge Gaps.
  4. Review unanswered or low-confidence questions.
  5. Group repeated questions by topic.
  6. Add or improve source content.
  7. Retest the same question in Playground.
QwryAI Playground retest after fixing a knowledge gap
After updating sources, retest the exact customer question.
  • Confirm the chatbot now answers from source content.
  • If information is still missing, configure escalation instead of allowing guesses.

What to Fix

Gap patternLikely fix
Same policy question repeatsAdd a clear FAQ or policy section.
Product detail is missingUpdate product pages or product source content.
Answer is too vagueRewrite the source with direct customer-facing wording.
Question needs account dataEscalate or use a verified contact/action workflow.
  • Missing FAQ answers
  • Unclear return or shipping policies
  • Product pages without enough detail
  • Outdated pricing or availability content
  • Prompt rules that are too broad or too strict