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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Integrations

Email

Enable AI-assisted email support with forwarding, authenticated domains, and connected inbox behavior.

View as MarkdownDocumentation index

Connect a support mailbox

Email connects a mailbox to your agent. Open Integrations and select Email. You can use the available Gmail or Outlook authorization flow, IMAP/SMTP credentials, or the Forward-only configuration.

Choose a connection method

MethodRequired information
Gmail or OutlookAn authorized mailbox and an enabled provider connection in this QwryAI deployment.
IMAP/SMTPMailbox address, incoming and outgoing hosts, ports, logins, and passwords.
Forward-onlyMailbox address, forward recipient, and webhook bearer secret.
  1. Choose the method your mail administrator supports.
  2. Enter the mailbox configuration or complete the provider authorization.
  3. Select Connect Email and confirm the connection succeeds.
  4. Open Channels → Email to choose reply addresses, visibility, instructions, signature, and actions.

Troubleshooting

A disabled Gmail not configured or Outlook not configured button means that connection is unavailable in the current deployment. For IMAP/SMTP, use the host, port, and credentials supplied by your mail provider. Custom SMTP requires correct SPF, DKIM, and DMARC records. Never include mailbox passwords in agent instructions.

Email settings