# Email

Enable AI-assisted email support with forwarding, authenticated domains, and connected inbox behavior.

## Connect a support mailbox

Email connects a mailbox to your agent. Open Integrations and select Email. You can use the available Gmail or Outlook authorization flow, IMAP/SMTP credentials, or the Forward-only configuration.

## Choose a connection method

| Method | Required information |
| --- | --- |
| Gmail or Outlook | An authorized mailbox and an enabled provider connection in this QwryAI deployment. |
| IMAP/SMTP | Mailbox address, incoming and outgoing hosts, ports, logins, and passwords. |
| Forward-only | Mailbox address, forward recipient, and webhook bearer secret. |

1. Choose the method your mail administrator supports.
2. Enter the mailbox configuration or complete the provider authorization.
3. Select Connect Email and confirm the connection succeeds.
4. Open Channels → Email to choose reply addresses, visibility, instructions, signature, and actions.

## Troubleshooting

A disabled Gmail not configured or Outlook not configured button means that connection is unavailable in the current deployment. For IMAP/SMTP, use the host, port, and credentials supplied by your mail provider. Custom SMTP requires correct SPF, DKIM, and DMARC records. Never include mailbox passwords in agent instructions.

- [Email settings](/docs/user-guides/agent-management/email-settings)