Integrations
Messaging Platforms
Connect customer messaging channels such as WhatsApp, Instagram, Messenger, Slack, Telegram, and Email.
Connect messaging channels
Messaging integrations connect external accounts; Channels controls how your agent behaves on those connections. Configure both before expecting customer replies.
Supported connection guides
Verify each channel
- Authorize the intended account or bot through Integrations.
- Confirm Connected, then open its Channels configuration.
- Review channel-specific instructions and compatible actions.
- Send a message from an account you control and verify the full reply path.
Availability
Provider authorization and permissions must be configured in the deployment. A Coming soon badge means the connector is not available there. Browser-based widgets and client-side code are not supported equally across messaging channels.