Email Settings

Email settings define how QwryAI handles email-based support, forwarding, sender identity, reply addresses, and notification flows. Use this area when customers should receive support through your own inbox instead of only through the website widget.

What to configure

• Agent email or forwarding destination
• Verified sender address
• Reply-to address
• Email display name
• Notification recipients
• Conversation or ticket assignment rules
• Escalation and follow-up triggers
• Customer-facing email tone

Domain and address limits

Plan limits can restrict how many addresses or channels can be connected. Keep support, billing, sales, and operations inboxes organized so each address has a clear owner and routing path.

Forwarding flow

1. Create or choose the mailbox customers will email.
2. Forward that mailbox to the QwryAI agent email or configured inbound address.
3. Send a verification email if your provider requires it.
4. Return to QwryAI and verify automatic forwarding.
5. Add the DNS records shown in QwryAI.
6. Validate the domain after DNS propagation.

DNS authentication

• Copy every CNAME or TXT value exactly as shown.
• Add records in the correct DNS zone for the domain or subdomain.
• Validate DKIM, SPF, and DMARC records after saving.
• Wait for propagation before retrying failed checks.

1. Open the selected chatbot.
2. Open Settings or Integrations.
3. Configure the email channel.
4. Add the sender address or forwarding mailbox.
5. Validate forwarding.
6. Authenticate the domain with DNS records.
7. Send an internal test conversation.
8. Confirm the email appears in the expected inbox.
9. Reply and verify the conversation or ticket stays linked.