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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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AI Agent Management

Settings

Choose the Copilot model, set a rate limit, and block spam and countries.

View as MarkdownDocumentation index

Open agent settings

Select your agent and open Settings. The tabs are General, Voice, Email, Helpdesk, Webhooks, and Custom fields. Owners and admins can access this settings surface. Workspace identity and team membership are managed separately in workspace settings.

General

ControlPurpose
Copilot ModelThe model Copilot uses when it drafts replies for your team in the Inbox.
Rate limitHow many messages one device can send in a time window, and the message shown when the limit is reached. It applies to the chat bubble and iframe on your website, not to your own tests.
Spam detectionChecks a conversation after the 2nd, 4th, 8th, and 16th message from a visitor. A spam conversation is paused, so the AI stops replying.
Blocked countriesVisitors from these countries don't see the chat bubble or Center Stage, get a 404 on the Help Page, and their API requests are rejected. WhatsApp, Messenger, and other integrations aren't affected.

Select Save Configuration after changing a setting.

Settings managed elsewhere

SettingWhere to change it
Response model, temperature, instructions, and guardrailsBuild → Instructions
Languages, AI Chat, feedback, and regenerationPlayground (Localization, AI Chat, and Capabilities)
Maximum tokensPlayground settings panel
Allowed websitesPlayground → Deploy → Specific domains
InstructionsPlaygroundEmail settings