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Integrations

Instagram

Connect Instagram messaging so customer conversations can be handled from QwryAI.

Documentation Index

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Connect Instagram messaging so customer conversations can be handled from QwryAI.

QwryAI Instagram integration screen
Connect one integration at a time, then run a customer-side test.

Setup

Prerequisites

  • Instagram business account
  • Provider permissions
  • Connected page or account
  • Reply routing test

Before launch

Run the setup from a draft or test environment when possible, then confirm the live customer path after publishing.

Connect and test

  1. Open Integrations from the workspace or selected chatbot.
  2. Choose Instagram.
  3. Complete the provider authorization or embed steps.
  4. Save the integration.
  5. Run a test from the customer side.
  6. Confirm the result appears inside QwryAI.

Troubleshooting

IssueWhat to check
Connection failsConfirm provider permissions, workspace access, and any required API keys.
Messages do not arriveCheck channel status, provider delivery logs, and whether the correct chatbot is connected.
Customer reply is missingConfirm reply routing and that the connected account belongs to the same workspace.