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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Help Desk

Tickets

Track customer issues that need ownership, investigation, or follow-up.

View as MarkdownDocumentation index

Track follow-up work

Tickets keep a support request and its linked conversation together. Open Tickets from the selected agent. Search for a request, then select it to see its details.

Review the queue

  1. Choose 3 Panels, Board, or List.
  2. Use Filter tickets to select a status.
  3. Open a ticket and review its customer, source, assignee, and priority.
  4. Send a reply and update the status when the next step changes.

Ticket statuses

StatusUse
OpenA ticket needs attention.
In progressA teammate is working on the request.
Waiting on customerYour team needs a reply or information from the customer.
ResolvedThe request has been addressed.
ClosedThe ticket is no longer active.

Priority and source

Ticket priorities are Low, Medium, High, and Urgent. Sources include Email, Chat, Lead form, API, and Manual. Priority describes urgency; status describes progress. Keep the two fields separate when triaging.

An empty queue

No tickets found can mean the agent has no tickets or that your search and status filter exclude them. Clear the search and select All before concluding that a request is missing.