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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Help Desk

Overview

Manage customer support tickets and conversations from a central help desk.

View as MarkdownDocumentation index

Support workspace

Use Inbox for conversations and Tickets for follow-up work. Open either destination from the agent sidebar. Each workspace keeps the selected agent in the breadcrumb so you can confirm which customers you are supporting.

Choose a ticket view

ViewPurpose
3 PanelsBrowse tickets, read the selected conversation, and inspect details side by side.
BoardReview tickets grouped by status.
ListScan tickets in a compact table.

Search tickets or use Filter tickets to narrow the results. Select a ticket to load its linked conversation and details. An empty panel means no ticket has been selected.

Work on a request

  1. Read the customer request and linked conversation.
  2. Check the assignee, priority, and status in ticket details.
  3. Reply with the next concrete step.
  4. Update the status as ownership moves between your team and the customer.

Continue

Ticket statusesFiltersConversation takeover