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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Contacts

Contacts Overview

Use contacts to keep customer identity, conversation history, and attributes connected.

View as MarkdownDocumentation index

Contacts

Contacts brings together people and anonymous visitors captured by your agent. Open Contacts from the agent sidebar to review names, email addresses, phone numbers, external IDs, and the last time each visitor was seen.

Find a contact

  1. Confirm the Chatbot filter is set to the agent you want to review.
  2. Search by email, name, or ID.
  3. Use Status to choose All, Anonymous, Lead, Customer, or Archived.
  4. Open the contact name or Open contact. Use Open conversations to go directly to their conversation history.

Review the profile

The contact detail shows the identifier, lifecycle, account, first and last seen timestamps, and any stored custom attributes. A visitor can remain Anonymous when they have not supplied identifying details. Missing information is displayed as No email or Not set; it is not inferred from the conversation.

Adding and importing contacts

The current Contacts toolbar displays Import and Add contact, but these controls do not yet open an import or creation workflow. Use the supported widget and lead-collection flows to capture visitor information. Do not treat an email address entered in chat as proof of account ownership.

Collect LeadsConversations