Actions
Escalate to Human
Route sensitive, complex, or unresolved conversations to a human support workflow.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available QwryAI pages before exploring further.
Route sensitive, complex, or unresolved conversations to a human support workflow.
Configuration
Setup checklist
- Escalation trigger rules
- Queue or assignee
- Customer-facing waiting message
- Fallback behavior outside business hours
Escalation setup
- Define sensitive, unresolved, or account-specific questions that require a human.
- Choose the help desk or support destination.
- Write the waiting message shown to the customer.
- Decide whether AI replies should stop immediately.
- Test vague and frustrated customer messages.
| Area | Check before launch |
|---|---|
| Trigger | The chatbot knows when this action should and should not run. |
| Data | Only required customer fields are sent to the action or external system. |
| Success state | The customer sees a clear confirmation after the action completes. |
| Fallback | The chatbot has a safe reply when the action fails or cannot run. |
Production check
After the action works in a test conversation, review the customer-facing text, fallback behavior, and any data sent to external systems.
Validation
- Open the selected chatbot.
- Enable or connect the action.
- Configure the required fields.
- Trigger the action in Playground.
- Confirm the result in the connected tool or help desk.
- Review the customer-facing message before launch.