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Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Choose the Copilot model, set a rate limit, and block spam and countries.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

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Help Desk

Conversations

Monitor and respond to customer chats from one support inbox.

View as MarkdownDocumentation index

Review conversations

Open Inbox from the agent sidebar. Select a conversation to read its messages and customer context. Conversation history includes exchanges from connected channels and the website widget.

Handle a conversation

  1. Choose Your inbox, Open, Unassigned, a Support Desk state, or a channel from the Inbox navigation.
  2. Read the recent messages and customer context before replying.
  3. Check the AI/human handling state and assignee.
  4. Choose Reply for customer-facing text or Note for internal collaboration.
  5. Send only after checking the composer mode, then confirm the message appears in the conversation.

Replies and notes

Replies are customer-facing. Notes keep investigation context inside the support workspace. Use an internal note for a handoff summary, ownership decision, or information another teammate needs.