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Integrations

WhatsApp

Connect WhatsApp messaging so customers can reach your team through QwryAI.

Documentation Index

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Use this file to discover all available QwryAI pages before exploring further.

Connect WhatsApp messaging so customers can reach your team through QwryAI.

QwryAI WhatsApp integration screen
Connect one integration at a time, then run a customer-side test.

Setup

Prerequisites

  • WhatsApp Business setup
  • Provider connection
  • Approved sender details
  • Reply routing test

Before launch

Run the setup from a draft or test environment when possible, then confirm the live customer path after publishing.

Connect and test

  1. Open Integrations from the workspace or selected chatbot.
  2. Choose WhatsApp.
  3. Complete the provider authorization or embed steps.
  4. Save the integration.
  5. Run a test from the customer side.
  6. Confirm the result appears inside QwryAI.

Troubleshooting

IssueWhat to check
Connection failsConfirm provider permissions, workspace access, and any required API keys.
Messages do not arriveCheck channel status, provider delivery logs, and whether the correct chatbot is connected.
Customer reply is missingConfirm reply routing and that the connected account belongs to the same workspace.