Analytics & Monitoring
Activity
Review customer interactions, agent actions, and answer-improvement opportunities.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available QwryAI pages before exploring further.
Activity gives your team a chronological view of chatbot and support behavior. Use it to understand what customers asked, what the AI answered, where agents intervened, and which conversations deserve review.
- Look for repeated failed answers.
- Use activity review before changing prompt rules or source content.
Filters
Filter activity by chatbot, channel, customer, status, feedback, escalation, or date range. Focused filters make review sessions faster and reduce noise.
| Filter | Use it to find |
|---|---|
| Date range | Recent changes after a launch, integration change, or source update. |
| Conversation status | Open, escalated, resolved, or inactive customer journeys. |
| Feedback | Liked, disliked, or unresolved answer-quality signals. |
| Escalation | Conversations where the AI needed human support. |
| Channel | Widget, email, WhatsApp, or other connected channel behavior. |
- Date range
- Conversation status
- Feedback
- Escalation
- Assigned agent
- Channel or source
Improve Answers
- Open an activity item.
- Read the original customer question.
- Compare the AI answer with your source content.
- Update the data source or prompt rule.
- Retest the same question in Playground.