Help Desk
Email Settings
Configure email behavior for tickets and help desk replies.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available QwryAI pages before exploring further.
Help desk email settings control the addresses your team can use for support replies, the customer-facing sender name, deliverability alerts, and the signature appended to outbound emails.
- Select only validated help desk emails.
- Preview the display name and signature before using the address with customers.
Email Configuration
Select the email addresses that should be available in Help Desk. Each address should pass forwarding, DKIM, and SPF checks before it is used for customer support.
| Setting | Purpose |
|---|---|
| Selected help desk emails | Addresses agents can use for support replies. |
| Forwarding | Confirms incoming messages are routed into the help desk. |
| DKIM | Confirms the domain can authenticate outbound mail. |
| SPF | Confirms the sender policy allows QwryAI to send on behalf of the domain. |
| Deliverability alert contact | Optional teammate who receives failed delivery notifications. |
| Issue badge | What to resolve |
|---|---|
| Forwarding missing | Confirm the mailbox forwards inbound mail to the exact QwryAI address. |
| DKIM missing | Add or correct the DKIM DNS record shown in QwryAI. |
| SPF missing | Update the sender policy so QwryAI is allowed to send for the domain. |
Display Name and Signature
Use Auto mode when you want a personal touch from the responding agent, or Custom mode when every message should use a fixed team name. Changes apply to future outgoing emails only.
- Choose Auto or Custom display name mode.
- Use the rich-text signature editor for bold, italic, underline, links, and line breaks.
- Keep signatures concise so the actual reply remains visible on mobile.
- Clear the signature content and save when you need to disable it.
| Mode | Customer-facing behavior |
|---|---|
| Auto | Uses the responding agent's name when available for a more personal reply. |
| Custom | Uses a fixed team or brand sender name for every outgoing support email. |
| No signature | Sends only the agent reply when the signature field is cleared and saved. |