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Integrations

WhatsApp Templates

Create and manage approved WhatsApp templates for automated or provider-required WhatsApp messages.

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available QwryAI pages before exploring further.

Create and manage approved WhatsApp templates for automated or provider-required WhatsApp messages.

QwryAI WhatsApp Templates integration screen
Connect one integration at a time, then run a customer-side test.

Setup

Prerequisites

  • WhatsApp Business access
  • Template category and language
  • Approved message copy
  • A test send

Before launch

Run the setup from a draft or test environment when possible, then confirm the live customer path after publishing.

Connect and test

  1. Open Integrations from the workspace or selected chatbot.
  2. Choose WhatsApp Templates.
  3. Complete the provider authorization or embed steps.
  4. Save the integration.
  5. Run a test from the customer side.
  6. Confirm the result appears inside QwryAI.

Troubleshooting

IssueWhat to check
Connection failsConfirm provider permissions, workspace access, and any required API keys.
Messages do not arriveCheck channel status, provider delivery logs, and whether the correct chatbot is connected.
Customer reply is missingConfirm reply routing and that the connected account belongs to the same workspace.