Help Desk
Tags
Label conversations with consistent support topics.
Label conversations
Tags organize support conversations by topic or business context. Open Inbox, select a conversation, and find Tags in the Details panel.
Add a tag
- Review the conversation to identify its main topic.
- Select Add beside Tags.
- Use the available tag control to choose or enter the relevant label.
- Confirm the tag appears on the conversation before moving on.
Keep labels useful
Use a small, consistent vocabulary such as Deployment, Data sources, or Billing. Avoid putting customer secrets or full message text in tags. Tags describe context; they do not replace assignee, status, or priority.