Skip to content
QwryAI
SupportDashboard
Documentation

Explore the documentation

Quick StartWelcome to QwryAI

Get started with QwryAI and discover how to build an AI support assistant trained on your business data.

Quick StartBuild Your First AI Agent

Create a support agent from your website, review its knowledge, and publish it to your site.

Quick StartBest Practices

Use these practices to improve answer quality, reduce failed handoffs, and keep your chatbot useful over time.

Quick StartResponse Quality

Improve how accurately and helpfully your chatbot answers customers.

AI Agent ManagementPlayground

Test and optimize your chatbot before deployment.

AI Agent ManagementData Sources

Add, train, and maintain the knowledge your agent uses to answer customer questions.

AI Agent ManagementDeploy

Add your chatbot to a website or ecommerce storefront.

AI Agent ManagementSettings

Configure language, AI models, response behavior, and human support routing.

AI Agent ManagementEmail Settings

Configure email handoff and reply behavior for chatbot support workflows.

AI Agent ManagementLead Forms

Collect customer details directly inside the chat experience.

AI Agent ManagementIntegrations

Connect QwryAI with external platforms and business tools.

AI Agent ManagementDeveloper & Agent Access

Connect QwryAI to external AI tools, MCP clients, scripts, and CLI workflows.

AI Agent ManagementBackstage

Ask questions about your agent and workspace in a dedicated internal conversation.

AI Agent ManagementInstructions

Define your agent's behavior, guardrails, model, and response style.

AI Agent ManagementProcedures

Write a repeatable customer process with instructions, conditions, and actions.

AI Agent ManagementAction approvals

Review the exact input before an action performs a business write.

Tab to browse results Esc to close
Pages

Actions

Suggested Messages

Configure simple and nested starting questions in the channel editor.

View as MarkdownDocumentation index

Offer useful starting questions

Suggested messages help a visitor start a conversation with a question your agent can answer. In QwryAI they are configured in the channel editor, rather than as a separate Create action card.

Configure Help Page suggestions

  1. Open Channels → Help Page and its display/content settings.
  2. Enable Suggested messages.
  3. Choose Add message and select Simple or Nested.
  4. Set a label and optional icon. For Simple, enter the message sent to the agent; for Nested, add the options visitors can choose.
  5. Reorder suggestions with the drag handle or its Up/Down arrow keys.
  6. Save and check each suggestion in the actual Help Page.

Suggestion fields

FieldMeaning
LabelThe short text displayed on the suggestion.
MessageThe request sent when a Simple suggestion is selected.
OptionsThe choices shown after selecting a Nested suggestion.
IconA visual cue for the topic.

Verify the conversation

Choose topics supported by your real sources, such as adding the website widget or connecting help pages. Check that selecting each option sends the intended request and gives a useful answer.

Help Page