# Suggested Messages

Configure simple and nested starting questions in the channel editor.

## Offer useful starting questions

Suggested messages help a visitor start a conversation with a question your agent can answer. In QwryAI they are configured in the channel editor, rather than as a separate Create action card.

## Configure Help Page suggestions

1. Open Channels → Help Page and its display/content settings.
2. Enable Suggested messages.
3. Choose Add message and select Simple or Nested.
4. Set a label and optional icon. For Simple, enter the message sent to the agent; for Nested, add the options visitors can choose.
5. Reorder suggestions with the drag handle or its Up/Down arrow keys.
6. Save and check each suggestion in the actual Help Page.

## Suggestion fields

| Field | Meaning |
| --- | --- |
| Label | The short text displayed on the suggestion. |
| Message | The request sent when a Simple suggestion is selected. |
| Options | The choices shown after selecting a Nested suggestion. |
| Icon | A visual cue for the topic. |

## Verify the conversation

Choose topics supported by your real sources, such as adding the website widget or connecting help pages. Check that selecting each option sends the intended request and gives a useful answer.

- [Help Page](/docs/user-guides/agent-management/help-page)