Help Desk
Priority
Rank support requests by urgency.
Prioritize tickets
Priority expresses the urgency of a support request. Open Tickets, select a ticket, and inspect its priority in the details.
Priority levels
| Priority | Typical use |
|---|---|
| Low | A routine question without time pressure. |
| Medium | Normal support work. |
| High | A customer is blocked and needs prompt attention. |
| Urgent | An issue requires immediate team attention. |
Triage consistently
Choose the priority according to your support policy and the actual impact. Keep the status aligned with progress: raising urgency does not mean the request has been resolved.