# Priority

Rank support requests by urgency.

## Prioritize tickets

Priority expresses the urgency of a support request. Open Tickets, select a ticket, and inspect its priority in the details.

## Priority levels

| Priority | Typical use |
| --- | --- |
| Low | A routine question without time pressure. |
| Medium | Normal support work. |
| High | A customer is blocked and needs prompt attention. |
| Urgent | An issue requires immediate team attention. |

## Triage consistently

Choose the priority according to your support policy and the actual impact. Keep the status aligned with progress: raising urgency does not mean the request has been resolved.

- [Tickets](/docs/user-guides/help-desk/tickets)
- [Assignment](/docs/user-guides/help-desk/ticket-assignment)