Help Desk
Translation
Configure language detection and conversation translation.
Support conversations across languages
Agent Settings provides a default language, automatic translation, and language detection. The conversation header also exposes the agent conversation language.
Configure translation
- Open Settings → General for the agent.
- Choose Default Language.
- Enable Auto-translate Conversations when visitor and team languages differ.
- Choose Auto-detect visitor language or Use visitor locale only.
- Save Configuration and check an exchange in the languages your team supports.
Review important details
Check names, dates, product terms, and technical instructions in both the customer and team view. Translation helps communication; it does not verify the accuracy of the original answer or the customer’s identity.