# WhatsApp

Connect WhatsApp messaging so customers can reach your team through QwryAI.

## Connect WhatsApp

Have access to the Meta business account and phone number intended for customer support.

## Set up the connection

1. Select the agent, open Integrations, and choose WhatsApp.
2. Complete WhatsApp Embedded Signup with Meta, select the business and number, then return to QwryAI and complete the displayed webhook configuration.
3. Confirm the integration shows Connected.
4. Open Channels and manage this channel to configure its visibility, instructions, and compatible actions.
5. Send a message from an account you control and verify the reply in both the channel and QwryAI Inbox.

## Troubleshooting

If authorization does not finish, check the selected provider account and its access to the intended resource. A Connected integration is not the same as an enabled channel. Confirm the channel configuration and its action compatibility before investigating the agent instructions.

- [Channel settings](/docs/user-guides/agent-management/channels)