# Messaging Platforms

Connect customer messaging channels such as WhatsApp, Instagram, Messenger, Slack, Telegram, and Email.

## Connect messaging channels

Messaging integrations connect external accounts; Channels controls how your agent behaves on those connections. Configure both before expecting customer replies.

## Supported connection guides

- [WhatsApp](/docs/user-guides/integrations/whatsapp)
- [Instagram](/docs/user-guides/integrations/instagram)
- [Facebook Messenger](/docs/user-guides/integrations/messenger)
- [Telegram](/docs/user-guides/integrations/telegram)
- [Slack](/docs/user-guides/integrations/slack)
- [Email](/docs/user-guides/integrations/email)

## Verify each channel

1. Authorize the intended account or bot through Integrations.
2. Confirm Connected, then open its Channels configuration.
3. Review channel-specific instructions and compatible actions.
4. Send a message from an account you control and verify the full reply path.

## Availability

Provider authorization and permissions must be configured in the deployment. A Coming soon badge means the connector is not available there. Browser-based widgets and client-side code are not supported equally across messaging channels.