# Settings

Edit your workspace identity and conversation media preferences.

## Open workspace settings

Open Settings for the selected workspace and choose General. Workspace settings apply to the team; the Settings link inside an agent configures that individual agent.

## Workspace identity

| Field | Purpose |
| --- | --- |
| Workspace Name | The name displayed to your team. |
| Workspace URL | The workspace URL slug. |
| Description | A short description of the workspace. |

1. Select the workspace you want to update.
2. Edit its name, URL, or description.
3. Choose Save Changes and wait for confirmation. Reset discards unsaved edits.

## Preferences

| Control | Purpose |
| --- | --- |
| Public Workspace | Allow others to discover the workspace. |
| AI Media Processing | Let AI analyze enabled images and transcribe enabled voice messages before replying. |

AI Media Processing is in Conversation Media. Review which attachments and voice features are enabled on each customer channel. Choose Save Preferences to apply preference changes or Reset to discard them.

## Related settings

- [Team & Agents](/docs/user-guides/workspace-management/team-agents)
- [Usage](/docs/user-guides/workspace-management/billing-usage)
- [Agent settings](/docs/user-guides/agent-management/settings)