# Response Quality

Improve how accurately and helpfully your chatbot answers customers.

## Improve response quality

Good answers depend on accurate sources, clear instructions, a suitable model, and working actions. Change one of these at a time so you can tell what improved.

## Choose the right correction

| Observed problem | Correction |
| --- | --- |
| Missing or outdated fact | Update the source and confirm it is trained. |
| Wrong tone or answer scope | Clarify the agent instructions. |
| Missing account or order information | Use an authenticated action with the necessary data. |
| A failed action | Check the action result, inputs, provider connection, and channel. |
| Invented detail | Tell the agent how to handle unknown information and give it a supported escalation path. |

## Compare real scenarios

1. Write representative questions from your actual support workflow.
2. Record the expected facts and the source that supports each one.
3. Test the same questions before and after a change in a fresh conversation.
4. Check correctness, completeness, useful links, action results, and the point where a human is needed.

## Use reliable links

Include the actual page title and canonical URL in your source material when a customer should be directed to a specific page. Check that the link opens the intended public page. Do not train a made-up URL or use a placeholder as a live destination.