# Messenger

Connect Facebook Messenger so customer messages can route into QwryAI workflows.

## Connect Facebook Messenger

Use a Facebook account with access to the Page whose messages your team handles.

## Set up the connection

1. Select the agent, open Integrations, and choose Facebook.
2. Complete the Meta authorization and select the Facebook Page offered by the account picker.
3. Confirm the integration shows Connected.
4. Open Channels and manage this channel to configure its visibility, instructions, and compatible actions.
5. Send a message from an account you control and verify the reply in both the channel and QwryAI Inbox.

## Troubleshooting

If authorization does not finish, check the selected provider account and its access to the intended resource. A Connected integration is not the same as an enabled channel. Confirm the channel configuration and its action compatibility before investigating the agent instructions.

- [Channel settings](/docs/user-guides/agent-management/channels)