# Intercom

Connect Intercom so your AI agent can escalate a conversation by opening a ticket for your support team

## Overview

Integrating Intercom with QwryAI lets your AI agent escalate complex customer issues to your human support team by creating a ticket directly in Intercom. The ticket includes a clear summary of the customer's issue along with the relevant conversation context.

Your support team receives everything it needs upfront, so customers never have to repeat themselves. The AI handles routine inquiries instantly, and when escalation is needed, Intercom becomes the system where your human agents step in.

### What you can do

Let the AI resolve routine questions on its own, and hand off to Intercom the moment a case needs a person, with the full context already attached.

## Before you start

- A QwryAI account with an AI agent
- An Intercom account you can authorize access for

## How to connect Intercom

#### 1. Open your QwryAI AI agent

Log in to your QwryAI dashboard and select the AI agent you want to connect.

#### 2. Connect Intercom

Choose Integrations, then connect your Intercom account to authorize access.

![Connecting Intercom from the QwryAI Integrations page](/docs/screenshots/original/qwryai-intercom-connect.png)

Connecting Intercom from the QwryAI Integrations page

#### 3. Create the Escalate to Human action

Configure your Escalate to Human action to route tickets to Intercom. Follow the Escalate to Human guide to set it up.

> Test the integration by asking your AI agent to speak to a human, and confirm a ticket appears in Intercom with the conversation summary attached.

## Next steps

- [Escalate to Human: configure when your AI agent escalates, which details it collects first, and which channels it can escalate from](/docs/user-guides/actions/escalate-to-human)