# Overview

Manage customer support tickets and conversations from a central help desk.

## Support workspace

Use Inbox for conversations and Tickets for follow-up work. Open either destination from the agent sidebar. Each workspace keeps the selected agent in the breadcrumb so you can confirm which customers you are supporting.

## Choose a ticket view

| View | Purpose |
| --- | --- |
| 3 Panels | Browse tickets, read the selected conversation, and inspect details side by side. |
| Board | Review tickets grouped by status. |
| List | Scan tickets in a compact table. |

Search tickets or use Filter tickets to narrow the results. Select a ticket to load its linked conversation and details. An empty panel means no ticket has been selected.

## Work on a request

1. Read the customer request and linked conversation.
2. Check the assignee, priority, and status in ticket details.
3. Reply with the next concrete step.
4. Update the status as ownership moves between your team and the customer.

## Continue

- [Ticket statuses](/docs/user-guides/help-desk/tickets)
- [Filters](/docs/user-guides/help-desk/filters)
- [Conversation takeover](/docs/user-guides/help-desk/takeover)