# Contacts Overview

Use contacts to keep customer identity, conversation history, and attributes connected.

## Contacts

Contacts brings together people and anonymous visitors captured by your agent. Open Contacts from the agent sidebar to review names, email addresses, phone numbers, external IDs, and the last time each visitor was seen.

## Find a contact

1. Confirm the Chatbot filter is set to the agent you want to review.
2. Search by email, name, or ID.
3. Use Status to choose All, Anonymous, Lead, Customer, or Archived.
4. Open the contact name or Open contact. Use Open conversations to go directly to their conversation history.

## Review the profile

The contact detail shows the identifier, lifecycle, account, first and last seen timestamps, and any stored custom attributes. A visitor can remain Anonymous when they have not supplied identifying details. Missing information is displayed as No email or Not set; it is not inferred from the conversation.

## Adding and importing contacts

The current Contacts toolbar displays Import and Add contact, but these controls do not yet open an import or creation workflow. Use the supported widget and lead-collection flows to capture visitor information. Do not treat an email address entered in chat as proof of account ownership.

- [Collect Leads](/docs/user-guides/actions/collect-leads)
- [Conversations](/docs/user-guides/help-desk/conversations)