# Playground

Test and optimize your chatbot before deployment.

## Preview the customer experience

Playground opens the agent’s channel previews and configuration. Use the Chat bubble or Help Page view to inspect the experience customers will see.

## Run a conversation

1. Select the agent and open Playground.
2. Choose the preview surface you want to review.
3. Ask a question answered by your actual source content.
4. Ask a follow-up and one question outside the agent’s knowledge.
5. Restart the conversation before comparing a different configuration.

## Review configuration

Use the channel controls to inspect appearance, instructions, actions, and deployment. Check the saved state after changing a setting. A preview is useful for conversation and layout checks; browser client actions need the actual installed website handler.

## Before launch

Repeat the essential scenarios on your published website or connected channel. Confirm the deployed script belongs to this agent, the origin is allowed, and the action is enabled on the intended channel.

- [Deploy](/docs/user-guides/agent-management/deploy)
- [Client-side actions](/docs/user-guides/actions/client-side-actions)
- [Help Page](/docs/user-guides/agent-management/help-page)