# Channels

Choose where customers can reach your agent and configure each experience.

## Overview

Channels control how customers access the selected agent. Configure the website chat bubble, a hosted Help Page, and the messaging integrations available in your workspace. Each channel has its own connection, presentation, and action compatibility.

![QwryAI channels](/docs/screenshots/original/qwryai-channels.jpg)

Manage the website chat bubble or set up another customer channel from the selected agent.

## Website chat

Open the chat bubble deployment settings, configure its appearance and behavior, and copy the embed script into your site. Add the site's domains to the allowed-domain settings when restrictions are enabled. Test the published page, not only the editor preview.

- [Embed and control the website widget](/docs/user-guides/agent-management/deploy)
- [Client-side actions](/docs/user-guides/actions/client-side-actions)

## Help Page

A Help Page provides a hosted customer-facing destination. Configure its content, assets, theme, capabilities, instructions, and compatible actions, then enable its visibility and open the public URL.

- [Configure a Help Page](/docs/user-guides/agent-management/help-page)

## Messaging channels

Use the integration page for the messaging provider you want to connect. Complete its authorization and account selection, then send a test message from that provider. A connected account and an enabled action are separate settings: review both.

- [Messaging platforms](/docs/user-guides/integrations/messaging-platforms)
- [WhatsApp](/docs/user-guides/integrations/whatsapp)
- [Instagram](/docs/user-guides/integrations/instagram)
- [Messenger](/docs/user-guides/integrations/messenger)
- [Telegram](/docs/user-guides/integrations/telegram)

## Action compatibility

Select each action's enabled channels in its editor. Client-side actions need a browser host; automatic widget triggers run only on website chat. Review the available channel controls and verify the action from the intended customer entry point; an editor selection alone is not proof of runtime compatibility.

## Before launch

- Verify the customer entry point on desktop and mobile.
- Confirm the right instructions, model, and welcome content.
- Test a normal answer, an action, and a human handoff.
- Check the conversation appears in the correct workspace.
- Confirm disabling a channel produces the intended customer-facing state.